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ITS Services

We partner with our customers and private sector companies to optimize the use of information technology resources for enhanced delivery of government services. ITS understands technology is the driving force behind your daily operations and we offer a full range of solutions designed to put technology to work for you.

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COMMUNICATING (Telecom & Network)

We understand the importance of providing affordable, secure, high performance communications solutions to Mississippi government and education entities. ITS delivers fully redundant and resilient data and voice communication solutions through collaborative vendor contracts and directly managed services for state government.

Communications Service and Support

Customer Support
Online Services
Technical Support
  • Basic Data and Complex (Voice and Data) Cable Installation
  • Basic Telephone Installation
  • Call Centers/Automated Call Distributions (ACD/Call Management Systems Support)
  • Domain Name Services
Telecommunications Project Management/Consulting
  • Infrastructure Coordination
  • Needs Analysis
  • Training
  • Vendor Bill Audits for Telecom Services
Telecommunications Voice and Data Statewide Services
  • Audio/Web Conferencing Support
  • High Speed Internet and Data Network Access
  • Local Dial Tone, Long Distance Access, and International Calling
  • Toll-Free Number Support
  • Voice Mail Services

AT&T Conferencing with Zoom Web/Video

CONFERENCE OPTIONS
  • AT&T Teleconference - Audio only
  • Zoom Standard audio/web ($5 monthly plus usage; $0.018 per minute/per user for Reservationless usage)
    • Up to 300 participants
    • Unlimited cloud recording storage 
    • HD screen sharing, video sharing, and chat 
    • User training, adoption, and usage support
  • Zoom Premium ($43 unlimited monthly usage)
    • Includes all features described in the Basic option plus additional options 
    • Unlimited call me and dial in audio conferencing
Order Conference Services
ADD NEW CONFERENCE ACCOUNT
1. *Host first & last names
2. *Host email address (all email addresses must be unique)
3. *Host telephone number & extension if applicable
4. *Billing Cost Center
5. *Conference Options (provide one)
a. AT&T Teleconference - Audio only
b. Zoom Standard audio/web ($5 monthly plus usage; $0.018 per minute/per user for
        Reservationless usage)
c. Zoom Premium ($43 unlimited monthly usage)
6. ARRANGER - People with permission can manage a host’s conference account, receive confirmation emails, and schedule conferences.  Telecom Contacts will be added to each account as an Arranger.  Multiple Arrangers can be added to a conference account.  If additional Arrangers are required, provide the following.
a. Arranger first & last names (if someone other the Telecom Contact)
b. Arranger email address 
c. Arranger telephone number & extension 

CHANGE EXISTING CONFERENCE ACCOUNT options
Provide current Host Name & FOLDER ID  (This unique identifier can be found in the subject line of the AT&T Teleconference Reservationless Registration Confirmation – Host Copy email for each existing user) 
1. Host first & last names
2. Host email address (all email addresses must be unique)
3. Host telephone number & extension if applicable
4. Billing Cost Center
5. Arranger
​​​Add Arranger (Multiple can be added)
  • ​​​Arranger first & last names (if someone other the Telecom Contact)
  • Arranger email address 
  • Arranger telephone number & extension
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Change Existing Arranger Contact Information
  • Arranger first & last names 
  • Arranger email address 
  • Arranger telephone number & extension 

Remove Arranger 
  • Arranger first & last names 

DELETE CONFERENCE ACCOUNT
Provide current Host Name & FOLDER ID (This unique identifier can be found in the subject line of the AT&T Teleconference Reservationless Registration Confirmation – Host Copy email for each existing user) 

CONFERENCE SERVICE INSTRUCTIONS

Communications Help Desk
Agency Telecommunications Coordinators serve as the single point of contact designated by a state agency to interface with ITS Telecom Services. Telecom Services considers the Telecom Coordinator or agency contact person to be the official voice on all requests for telecommunications products and services.

For Telecommunications billing inquiries:
Billing Support Line 
601-432-8210

For new requests or service orders:
Customer Support Line
 601-432-8033

Customer Support Fax
 601-432-8100

State Government Operator 
601-359-1000

Trouble Reporting Line
601-432-8080

E-Rate

The Schools and Libraries Program, established by Congress to help make advanced telecommunications affordable for the nation's K-12 schools and libraries, provides discounts on the costs of eligible telecommunications services, Internet access, and internal connections ranging from twenty percent to ninety percent.

Information on the E-Rate program can be explored in the following links:

For more information about these or any other services listed on our site, please Contact Us.​​​​​​​​